This podcast is the second in the AMTA.Pro LiveReport series launched in 2009 from the AMTA conference in San Diego. Click to listen to Jodi Levine talking about the rewards of working with older people, and to hear Janice Harris telling of the perils of mixing handbells with a frustrated non-verbal person. This LiveReport segment ends with compelling insights from Kathy Lorenzato’s work at a pediatric hospital.